General terms and conditions

General Terms and Conditions

Please note that the bedding is additional but you are welcome to bring your own.


Payments can be made by cheque – traveller’s cheque – cash –credit card: VISA, MasterCard or CB. The occupancy tax (also called tourist tax) costs 0.75€ per person over 13 and is to be paid upon arrival. The service delivery is not refundable for any cancellation. The website’s online reservation service is fully secured and card details are only held by Domaine de la Vallée d'Ax by way of security. Reservations made by post must include the RENTAL CONTRACT (7 days prior arrival)


A security deposit cheque of 150€ per flat is to be paid upon arrival. The flat is let in perfect condition and shall be returned as such. Otherwise, a lump sum of 60€ per hour of work will be added to the total price. The deposit cheque will be returned by post within 8 working days. The deposit will be sent back after the keys have been handed over, once our team has checked the flat’s condition and after charges for repairs and cleaning, if any, have been deduced. If the guest cannot leave us a cheque, the deposit must be paid by cash or by card.

Arrival / Departure

Arrival time: from 4pm to 7pm Departure time: from 8am to 12pm For departures or arrivals outside opening hours, please notify the resort in advance by phone at (+33)5 34 14 58 22 For late check out, an additional 15€ will be charged. In case of no show, the stay must still be paid in full and we reserve the right to reallocate your flat. For early departure, the balance of your payment is not refundable.


Pets are allowed at the Domaine de la Vallée d'Ax but must be kept on a leash, animals of Category 1 or 2 must be muzzled, with vaccination booklet and insurance contract up-to-date. A charge is applied per day and per animal.